Frequently Asked Questions
Everything you need to know about Gravity Fitness Equipment.
What is the standard shipping timeframe for gym equipment?
Most orders are processed within 1-2 business days. Large equipment items typically arrive within 5-10 business days depending on your location and carrier availability.
Do you offer professional installation services?
Yes, we partner with certified technicians for home and commercial gym installations. You can select the 'Professional Assembly' option at checkout for eligible heavy equipment.
What is your return policy for fitness gear?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that return shipping fees may apply for heavy items like treadmills or power racks.
Does Gravity Fitness equipment come with a warranty?
All our strength and cardio equipment comes with a standard 1-year manufacturer warranty covering parts and defects. Premium lines may include extended lifetime frame warranties.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm and Klarna for larger equipment purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.